Phone Troubleshooting Tips
If you have no dial tone, follow these steps:
- Make sure all phones are on the hook and plugged in and powered on if cordless.
- Make sure all cables are securely connected.
- If cordless phone unplug the power from the main base unit for two (2) minutes.
- Plug the power back in to the base unit and check for dial tone.
- If still having a problem unplug the power from your ONT for two (2) minutes. (This will cause a loss of services.)
- Plug the ONT back in and wait for the lights to come back on.
- Wait for the Tel 1 light on your ONT to come on and check for a dial tone.
If you are still having issues, contact NUconnect Technical Support at 423.532.3555 or email [email protected].